Terms and Conditions
Effective January 1, 2026
Masoncraft Tacoma Concrete and Masonry, tacomaconcreteandmasonry.com, team@tacomaconcreteandmasonry.com
Agreeing to these terms
These terms cover your use of this website and any work you hire Masoncraft Tacoma Concrete and Masonry to do. When we say "we", "us" or "our", we mean Masoncraft Tacoma Concrete and Masonry. When we say "you", we mean the person using the site or hiring us.
By using this site or accepting an estimate from us, you agree to these terms. If you don't agree, please don't use the site. If a signed contract for your job says something different from these terms, the signed contract controls for that job.
The services we offer
We're a masonry contractor in Tacoma, WA, and we also do concrete work. Our services include foundation repair, chimney and brick repair, tuckpointing, retaining walls, pavers, walkways, stone and veneer work, fireplaces and outdoor kitchen masonry, for homes in Tacoma and the cities around it. You can read more about who we are on our About page, and our home page lists every service.
The descriptions on this site are general information about our trade and our work. They aren't a promise that a particular service fits your house. We decide what your job needs after we see it in person.
Estimates and pricing
We give free in-person estimates with no obligation to hire us. An estimate is our best price for the work we can see and the conditions we know about on the day we look at it.
Masonry and concrete work can turn up things nobody could see beforehand, such as soft or crumbling brick behind a sound face, a failed footing, rotted framing, buried roots or poor soil. If we find something like that, we'll stop, show you what we found and explain your options, and we won't do extra work at extra cost until you approve it. Prices can also change if you change the scope, the materials or the schedule after you accept the estimate.
Unless the estimate says otherwise, it's good for 30 days, because material costs and our schedule change over time.
Scheduling, weather and cancellations
We'll agree on a start date with you once you accept the estimate. Start and finish dates are our good-faith plan, not a guarantee, because rain, freezing temperatures, material delays, permit timing and conditions found on site can all push a masonry or concrete job back. Mortar and concrete need the right weather to cure properly, so we won't work in conditions that would weaken the finished job.
You need to give our crew safe access to the work area and let us know about anything that affects the job, such as buried lines you know of, property line questions or HOA rules. If you need to cancel or reschedule, please call us at (253) 354-0045 as early as you can. If you cancel after we've ordered custom or special-order materials or started the work, you agree to pay for materials we can't return and for work already done.
Payment
Your written estimate or contract will say how much is due, when and how you can pay. If a job requires a deposit or progress payments, the estimate or contract will say so before any work starts.
Payment is due when the estimate or contract says it is. If a balance goes unpaid, we may pause the work, charge late fees allowed by Washington law and use the remedies Washington law gives contractors, including a lien on the property where the work was done.
Our work and warranties
We stand behind our work, and if you're not satisfied with something we did, tell us and we'll work with you to make it right. Any specific written warranty for your job will be in your estimate or contract, along with what it covers and for how long.
Apart from what's written in your estimate or contract, and to the extent Washington law allows, we don't make any other warranties, spoken or implied. Manufacturer warranties on products such as pavers, block, veneer, fireplace units or sealers come from the manufacturer, and we'll pass along what we receive. Our work isn't covered for damage caused by things outside our control, such as settling soil, ground movement, earthquakes, flooding, tree roots, normal wear, de-icing salts, misuse, or changes or repairs made by someone else.
This website is provided as it is. We try to keep it accurate, but we don't promise that every page is complete, current or free of errors.
Limits on our liability
To the extent Washington law allows, our total liability for any claim connected to a job is limited to the amount you paid us for that job. We aren't liable for indirect or consequential losses, such as lost use of your property, lost income or costs from delays outside our control.
We aren't responsible for anything you decide to do on your own based on information on this site. Nothing in these terms limits liability that Washington law doesn't let a business limit.
Settling a disagreement
If you have a problem with our work or a bill, call us first so we can look at it together, because most issues get sorted out faster that way. If we can't settle it after talking in good faith, we both agree to try mediation before going to court.
If mediation doesn't settle it, either of us may bring the claim in small claims court or in the state courts in Pierce County, Washington.
Washington law applies
These terms and any work we do are governed by the laws of the State of Washington, without regard to rules that would apply another state's law.
Changes to these terms
We may update these terms from time to time, and the version posted on this page is the one in effect. Changes won't affect a job that's already covered by a signed estimate or contract unless we both agree in writing.
How to reach us
If you have a question about these terms, call Masoncraft Tacoma Concrete and Masonry at (253) 354-0045 or send us a message through our Contact page.